What is OrgVerify?

Does your phone ring with a number that looks familiar? Maybe the number of your bank or a government agency, but you still hesitate to answer? You’re not alone. In an age where phone scams and number spoofing are rampant, the trust we once had in our phones has been shattered. 

Fraudsters are getting better at impersonating legitimate organizations, leaving customers feeling uncertain and vulnerable. What if organizations had a way to cut through that doubt and prove  it was really them on the other end of the line? 

That’s the simple, powerful idea behind OrgVerify. 

The Trust Crisis in Outbound Calls 

Every day, your organization makes important calls to customers, patients, or users. But you're competing with a rising tide of fraud. According to the Federal Trade Commission, U.S. consumers reported over $12.5 billion in losses due to fraud in 2024, with phone calls being one of the most common attack methods. 

The core of the problem is number spoofing. As the Communications Fraud Control Association notes, up to 70 percent of scam calls now fake the Caller ID to disguise their identity. As our CEO Tracey Nyholt puts it, “Bad actors everywhere are using mobile phones to call your customers and impersonate your organization for nefarious purposes. Now that caller ID can be spoofed, your organization is more likely to be impersonated than Elvis!” 

This erosion of trust isn't just a risk for customers; it's a direct threat to your brand's reputation, customer relationships, and operational efficiency. 

OrgVerify: Proving Identity, One Call at a Time 

OrgVerify is a B2B platform designed to authenticate an organization's outbound calls, restoring trust by allowing the person receiving the call to instantly confirm the caller is legitimate. 

It flips the script on phone fraud. Instead of the customer having to guess if a caller is real, OrgVerify gives your organization the tool to prove it. 

How Does It Actually Work? 

The process is designed to be simple and secure, empowering the person you are calling. 

1. Your Organization Initiates a Call: Your help desk or call center places an outbound call to a customer. 

2. A One-Time Code is Sent:  Instantly, the recipient gets a unique one-time code from helpdesk. 

3. The User Verifies the Code: Before sharing any sensitive information, the user enters the code on your website or in the app. 

4. Instant Confirmation: The website or app provides an immediate "Verified Caller" confirmation, proving the call is legitimate. The conversation can now proceed with confidence and trust. 

The Impact of a Verified Call 

This simple verification step has a profound impact: 

• For Your Customers: It restores their confidence to engage over the phone, protecting them from financial loss and the stress of potential fraud. 

• For Your Brand: Every verified call protects your reputation, prevents negative publicity from impersonation scams, and reinforces that you prioritize customer security. 

• For Your Operations: Service teams spend less time trying to convince hesitant callers of their identity and more time resolving issues. This leads to shorter, more effective calls and a better customer experience. 

A Complete Trust Framework 

While OrgVerify secures your outbound calls, it’s part of a bigger vision. The platform is paired with our inbound verification solution, Caller Verify, to create a complete trust framework for all your voice communications. Together, they ensure that every call, whether coming in or going out, is secure and verified. 

As Tracey Nyholt says, “When people can trust who’s calling, institutions become stronger, safer, and more connected.” 

Ready to restore trust in your outbound communications? Request a demo of OrgVerify today.